Frequently asked questions

Have a question about our services? Browse through our Frequently Asked Questions and see if you can find the answer. If not, give us a call at 800.450.7988 and we would be glad assist you!

General


We primarily service the Chicagoland area. We can also provide ground transportation through Illinois, Wisconsin and Indiana. Contact one of our Customer Service Agents at 847-537-7988 for more details and a rate quote.

Our Fleet includes Luxury Sedans, Limousines, SUVs, Vans, Mini-Coaches and Motor Coaches

No, we provide service 24 hours a day, 7 days a week, 365 days a year.

We suggest that reservations be made at least 24 hours in advance for guaranteed availability. If you have an emergency and need immediate service, we will do our best to meet your needs.

Yes, at an additional cost.

We use your information only to confirm your reservation or to contact you regarding specials and promotions. We will never sell your information to anyone.

We require at least 2 hours notice to change or cancel your reservation for sedans, limousines, SUVs and vans. If you cancel less than 2 hours before your scheduled pick-up time, we charge only your base fare (no tax, gratuities or extras). For additional information or the cancellation policy on specialty vehicles, please contact a Customer Service Agent at 847-537-7988.

Airport


We monitor all flights arriving at O’Hare and Midway Airports. Our system automatically updates your reservation with any changes to your arrival time. You do not need to contact us if you flight is delayed. You do need to contact us if your flight information changes (i.e. if you miss or switch your flight).

Yes, we offer several different services from luggage meets to on-site coordinators for larger groups. Please contact us at 847-537-7988 for more details.

Billing


We accept all major credit cards, including Visa, MasterCard, Discover, and American Express.

All reservations are subject to guaranteed payment. The credit card number taken at the time of your reservation is used for this purpose. Charges for your reservation will be billed to this card if you do not cancel your services in advance (see our cancellation policy).

No. The credit card provided at the time of your reservation is for guaranteed payment only. You can pay with another credit card or cash.

Please give your email address to the booking agent when you are placing a reservation and a receipt will be automatically sent upon your trip completion.