General FAQs
Airport
Billing
General FAQs
Q: What is your service area?
A:
We primarily service the Chicagoland area. We can also provide ground transportation through Illinois, Wisconsin and Indiana. Contact one of our Customer Service Agents at 847-537-7988 for more details and a rate quote.
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Q: What vehicles do you offer?
A:
Our Fleet includes Luxury Sedans, Limousines, SUVs, Vans, Mini Coaches and Motor Coaches
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Q: Are you closed on holidays?
A:
No, we provide service 24-hours a day, 7-days a week, 365-days a year.
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Q: How far in advance do I need to make a reservation?
A:
We suggest that reservations be made at least 24 hours in advance for guaranteed availability. If you have an emergency and need immediate service, we will do our best to meet your needs.
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Q: Do you provide child safety seats?
A:
No.
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Q: Do you have a lost and found?
A:
Yes.
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Q: What is your privacy policy?
A: We will use your information only to confirm your reservation or to contact you regarding specials and promotions. We will never sell your information to anyone.
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Q: What is your cancellation policy?
A: We require at least 2 hours notice to change or cancel your reservation for sedans, limousines, SUVs and vans. If you cancel less than 2 hours before your scheduled pick-up time, we charge only your base fare (no tax, gratuities or extras). For additional information or the cancellation policy on specialty vehicles, please contact a Customer Service Agent at 847-537-7988.
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Airport
Q: What is a shared ride?
A: A shared ride is a discounted rate offered to customers traveling to/from O’Hare Airport. With the shared-ride service, you may share a vehicle with other travelers going to a similar location.
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Q: What happens if my flight is delayed?
A: We monitor all flights arriving at O’Hare and Midway Airports. Our system automatically updates your reservation with any changes to your arrival time. You do not need to contact us if you flight is delayed. You do need to contact us if your flight information changes (i.e. if you miss or switch your flight).
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Q: Do you meet passengers in the airport?
A: Yes, we offer several different services from luggage meets to on-site coordinators for larger groups. Please contact us at 847-537-7988 for more details.
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Billing
Q: What credit cards do you accept?
A: We accept all major credit cards, including Visa, MasterCard, Discover and American Express.
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Q: Why do you ask for a credit card when I make my reservation?
A: All reservations are subject to guaranteed payment. The credit card number taken at the time of your reservation is used for this purpose. Charges for your reservation will be billed to this card if you do not cancel your services in advance (see our cancellation policy).
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Q: Do I have to pay with the same card that is provided when I made my reservation?
A: No. The credit card provided at the time of your reservation is for guaranteed payment only. You can pay with another credit card or cash.
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Q: How can I get a receipt?
A: Contact our Accounting Department at 847-537-7988 and they can email you a receipt for your records.
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Q: Why are the billing dates different than my travel dates?
A: We do not process credit card transactions in the vehicle, so they are posted after the chauffeur submits his or her paperwork. Processing generally takes 2-3 business days.
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Q: Can I set up a direct-bill account?
A: Yes. Please contact our Accounting Department at 847-537-7988 for details and to request an application.
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Q: Why am I charged more for an arrival?
A: There is a $2 MPEA Departure tax that is added to all reservations originating at O’Hare and Midway Airports; at Milwaukee’s Mitchell Airport the tax is $3.
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